How we work, in writing.
The two documents that govern every engagement: the Services Guide detailing scope and service levels, and the Master Services Agreement framing our overall relationship. Every published version stays here, each at its own permanent link that never changes.
Which version applies to me?
Your Quote is governed by the versions in effect on the date you accepted it, and stays on them until the Quote expires, is terminated, or is replaced by a new Quote. The version number is printed on every page of each document.
Services Guide
Detailed scope, service levels, policies, and how each managed service works.
Version 2026.1 · Effective November 1, 2026
All versions
| Version | Effective | What changed | Permanent link |
|---|---|---|---|
| 2026.1Current | November 1, 2026 | Reorganized around Service Plans (Tier 1, Tier 2, Tier 3) with deliverables; Rule of 3 for Projects; new service levels with quarterly measurement and service credits; approved support channels and after-hours Emergency Line; new services (application control, ITDR, DNS filtering, managed compliance program, vCISO, Azure and AVD). | /services_guide/2026.1 ↗ |
| 2024.1 | February 2024 | Original version. | /services_guide ↗ |
Master Services Agreement (MSA)
The terms that govern our overall business relationship.
Version 2026.1 · Effective November 1, 2026
All versions
| Version | Effective | What changed | Permanent link |
|---|---|---|---|
| 2026.1Current | November 1, 2026 | Service Plans (Tier 1, Tier 2, Tier 3); version and migration rules; service credits as sole remedy; Usage-Based Services (Azure, AVD); Regulated Data and Designated Security Roles; single 12-month liability cap; early termination fee calculation; Schedule of Third-Party Services; artificial intelligence terms; client cyber insurance (required for Tier 3). | /msa/2026.1 ↗ |
| 2024.1 | February 2024 | Original version. | /msa ↗ |
PDF documents as published by MyPCFriends Cybersecurity. Published versions are never changed; a revision is released as a new version.
Questions about scope, terms, or a quote?
We're happy to walk you through any section before you sign anything.