Privacy Policy
How MyPcFriends collects, uses, and protects your information — and the rights you have over it.
1. Who we are
MyPcFriends Cybersecurity, operated by Desysca Inc. ("MyPcFriends," "we," "us," or "our"), provides managed IT services, cybersecurity, compliance, and AI solutions. This Privacy Policy applies to our website and the services we provide. We act as a data controller for personal data collected through this website, and as a data processor for client data we handle while delivering our services (governed by our Master Service Agreement and Data Processing Agreement).
Offices: 439 W Vine St, Kissimmee, FL 34741, USA. Contact: hello@mypcfriends.com.
2. Information we collect
Information you give us
- Contact details (name, email, phone, company) when you submit a form, book a consultation, or email us.
- The content of your messages and any information you choose to share with our AI assistant.
- Account and billing details if you become a client.
Information collected automatically
- Device and usage data (IP address, browser type, pages visited, referring site) via cookies and analytics.
- Approximate location derived from your IP address.
3. How & why we use your information
- To respond to your enquiries and schedule consultations.
- To provide, maintain, and improve our services.
- To send you information you request, and (with consent) marketing communications you can opt out of at any time.
- To analyze and improve our website and understand how it's used.
- To protect our systems, prevent fraud, and meet legal obligations.
4. Legal bases for processing (GDPR)
Where the EU/UK GDPR applies, we rely on: consent (e.g. marketing, non-essential cookies), contract (to deliver services you request), legitimate interests (to run and secure our business), and legal obligation (to comply with law).
5. How we share information
We do not sell your personal data. We share it only with: trusted service providers who help us operate (e.g. hosting, analytics, CRM, our technology partners such as Microsoft, Kaseya, ThreatLocker, and Huntress), professional advisors, and authorities where required by law. All processors are bound by confidentiality and data-protection terms.
6. Cookies & tracking
We use essential cookies to run the site and, with your consent, analytics and preference cookies. You can manage your choices through our cookie banner and your browser settings. See our Cookie Policy for details.
7. AI assistant & voice data
Our website offers an AI voice assistant. If you choose to use it, your message or voice input is processed to understand your request and respond. Voice processing is provided through a third-party voice technology provider acting on our behalf. We use this data only to assist you and improve the service, and we do not use it to make decisions with legal effects about you. You can always reach a human instead by phone, email, or our contact form.
8. Data retention
We keep personal data only as long as needed for the purposes above, to comply with legal, tax, or accounting requirements, and to resolve disputes. When no longer needed, we securely delete or anonymize it.
9. How we protect your data
As a cybersecurity company, protection is core to what we do. We apply encryption in transit and at rest, access controls, monitoring, and the security practices we provide to clients, to safeguard your information. No system is perfectly secure, but we work continuously to protect your data.
10. Your privacy rights
Under US laws (e.g. California CCPA/CPRA)
- Know what personal information we collect and how it's used.
- Request deletion or correction of your information.
- Opt out of "sale" or "sharing" of personal information — note we do not sell your data.
- Not be discriminated against for exercising your rights.
Under GDPR (EU/UK)
- Access, correct, or delete your personal data.
- Restrict or object to processing; data portability.
- Withdraw consent at any time; lodge a complaint with your local data-protection supervisory authority.
To exercise any right, email hello@mypcfriends.com. We'll verify your request and respond within the timeframes required by law.
11. International data transfers
We are based in the United States. Where data is transferred across borders, we use appropriate safeguards (such as Standard Contractual Clauses) to protect it in line with applicable law.
12. Children's privacy
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect their personal data.
13. Changes to this policy
We may update this policy from time to time. We'll post the new version here with an updated date, and for material changes we'll provide additional notice where appropriate.
14. How to contact us
Questions or requests about your privacy? Email hello@mypcfriends.com or write to us at 439 W Vine St, Kissimmee, FL 34741, USA.
We're happy to help.
Reach out any time with a question or request.